Policy | STAM-KAY LOGISTICS

Our web page is designed to allow individuals and organizations make requests for specific services such as Logistics, Flight,Hotels and Events reservations, Products importation order and Online purchases.

In this agreement, ‘YOU’ or ‘YOURS’ means the different visitors/users of the webpage while ‘WE’ ‘US’ or ‘OUR’ refers to STAM-KAY LOGISTICS AND SERVICES LIMITED.

By using this webpage, you agree to these terms. Please, read these terms and conditions of use carefully before making your reservations,requests and purchases.

1. GENERAL TERMS AND CONDITIONS.

This webpage is available to corporate/Govt. organizations and individuals that can present legally binding requests under applicable laws. Kindly ignore if you are not permitted to use this webpage. If you are using the webpage on behalf of an organization or individual you represent, we request that you have the ability to bind such organization or individual by your use of the webpage. In making requests/reservations, you agree to provide true, accurate, current and complete information about yourself or the organization you represent.

2. COMMUNICATION.

We reserve the right to send you messages to inform you of changes to your requests/reservations on the webpage through telephone, SMS or Email. Further, you agree to receive the phone calls and SMS through the telephone number you provide on the webpage.

3. COMPLAINTS/ISSUES.

All complaints/issues encountered in the cause of our transactions must be submitted to us through our webpage or Email address and appropriately titled ‘COMPLAINTS/ISSUES’. ALL COMPLAINTS/ISSUES will be treated within a maximum of two weeks upon receipt.

4. RESTRICTIONS ON USE OF THE WEBPAGE.

This webpage is designed for legitimate and legal reservations/requests. It MUST not be used for any illegitimate businesses. All information provided is treated as CONFIDENTIAL including bank details.

5. INFORMATION.

We require the following information from you upon transacting with us;

A). Personal data such as name, email address, telephone number and requests.

B). financial data such as bank account details but limited to bank name, account name, account number.

C). messages sent to us.

D). phone calls you make to us or we make to you.

We DO NOT STORE financial data such as bank payment card details, online banking PIN, Transaction Authentication Number/Password.

All information we receive from you and about you are used in the following;

1). to carry out your orders or reservations/requests payments on the payment Gateway.

2). to send you notification of the completed order, reservations/requests and payments.

3). to inform you on updates to your orders, reservations /requests, treat your complaints and get feedbacks when necessary.

4). to allow you have access to our customer service team so as to attend to your complaints/issues/enquiries.

6. REFUND POLICY.

Refunds are made in the following situations;

i) Full refunds are made for payments received for which transactions could not be consummated as agreed. E.g. flight bookings not issued, cancelled flights or events by airlines or agencies, goods ordered but not received.

ii) A full refund will also be made(INCLUDING service fee) if a wrong reservation/request or product order is initiated as a result of an error on our part.

iii) For cancellation request by a client on a flight, hotel or other bookings made , Refunds will be made (EXCLUDING service fees due to us) in line with the airlines, hotels and other agencies refund policy.

iv) Refunds will be made ONLY through accounts of name(s) provided during reservations/requests or transactions, after due diligence is done on the received complaint.

7. NOTICE OF DISCONTINUATION.

We reserve the right to discontinue any transaction or requests/reservations in whole or part, temporarily or permanently ,If we notice any fraudulent or false information. You can also discontinue your requests/reservations at any point provided your transaction or requests/reservations have not been initiated and issued appropriately.

Thank you.